Privacy Policy.
Last updated: 21 August 2026
This policy explains what BetterTradeJourney collects, why, how long we keep it, and what you can ask us to do with it. It is written to be read, not to be survived. If anything here is unclear, write to us and we will explain it in plain terms.
What we collect to run your account
Your email address and name, a hashed password (we never store the password itself), the MT5 trading history you import, and anything you write in your journal — notes, tags, confluences and screenshots. We also record each sign-in with its time, IP address and browser, which is how we detect someone else getting into your account.
Legal basis: performing our contract with you, and our legitimate interest in keeping accounts secure. This processing is necessary — you cannot use the product without it.
What we collect to improve the product
If you agree, we record which pages you open and which features you use — for example that an import finished, that a chart was filtered, or that a plan page was viewed. Each of these carries your plan, language, device type and how long you have been a user. We also record where you first arrived from, including any campaign parameters in the link you clicked.
Legal basis: your consent. You are asked once, you can decline, and you can change your mind at any time in Settings. Declining does not limit any feature.
What we never do
We do not sell your data, and we do not share your trading history or journal with anyone. We do not use your trades to train machine-learning models. We do not run third-party advertising or tracking pixels. Our staff can only open your account through an audited support session that is recorded against their name.
Who else processes it
Stripe handles payments and holds your billing details — we never see or store your full card number. Our hosting and database run on Railway. If you use the AI assistant, the message you send is passed to our model provider to generate a reply. Each of these processes data only on our instructions.
How long we keep it
Your account data and trading history are kept for as long as your account exists. Product-analytics events and sign-in history are kept for up to 13 months, so we can compare one year against the next. Error logs are kept for 180 days, and raw payment-provider event records for 90 days. Deletion runs automatically on a schedule — it is enforced, not merely promised.
Your rights
Under Thailand's Personal Data Protection Act you may ask us for a copy of your data, ask us to correct it, ask us to delete it, withdraw your consent to analytics, or object to how we use it. Write to the address below and we will respond within 30 days. When an account is deleted, its analytics history is de-linked from the person rather than kept against their name.
Cookies
We use a session cookie to keep you signed in, a cookie recording your analytics choice, and a language preference cookie — these are necessary and always set. If you have agreed to analytics, we also set a cookie that remembers where you first arrived from. Referral links set a cookie so the person who recommended us gets credit. We use no advertising cookies.
Contact
Questions, requests or complaints: support@bettertradejourney.com. If you are not satisfied with our response you may complain to Thailand's Personal Data Protection Committee.
If we change this policy in a way that affects you, we will say so in the product rather than quietly updating this page.